It is important to note that flowers are perishable products and we need to be informed of any problem with your order within two (2) business days after the delivery date to give us the best chance of successfully resolving the issue. We will, at our discretion, consider issues raised, but reserve the right to refuse a refund or replacement.
In the event of quality-related issues, we kindly request you send a digital picture of the delivered product clearly showing the problem to Contact Us, indicating you full details including date of purchase and order reference number where applicable and your full name and address and contact details.
Refunds cannot be given for flowers that have died quickly, unless we understand there to be a genuine problem. It is important that flowers are cared for correctly. Putting them by heat sources or draughts, or failing to change the water and feeding will damage them. We include instructions and flower-food with all our arrangements. All flowers should normally last five days or longer, although this varies by variety. In some circumstances, flowers are sent in bud and will not be fully open when they arrive. However, they should open once they have settled at room temperature.
In respect of non-perishable products, you have the right to cancel the contract up to seven (7) working days following the delivery of the goods by notifying us by telephone or e-mail. All that we ask is that items are in their original condiiton, we will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with their price within a reasonable period of the day on which cancellation was given (provided payment has already been debited to your payment card).
It is important that we are contacted as soon as possible regarding issues with your order or the product(s) you have ordered. We need to be informed of any issues within two (2) days of the delivery to give us the best chance of successfully resolving the issue.