CONTACT LOVELYFLORA WORLD - WE DELIVER THROUGHOUT THE UK-WE GUARANTEE FRESHNESS-GUARANTEE SATISFACTION OR WE WILL REPLACE THE BOUQUET.
We are independent Florists, we are not part of any network, we fulfill all orders direct.
IMPORTANT DELIVERY UPDATE NOTICE-
Due to the impact of Coronavirus on our delivery and transportation, We are doing our best to deliver your flowers & gifts to your loved ones as soon as possible, possilbe delays for some order of 1-2 days.
We are very sorry, we sincerely apologise for the inconvenience caused to you.
Thank you for your patience and understanding.
Our Customer Care team are here from 8:00am to 5:00pm Monday to Friday.
See our Facts & Questions Here
Orders placed Monday - Friday before 4:45pm can be sent same day for delivery next day, please allow 1-2 days for delivery, we do not deliver Sundays or Bank holidays. Orders placed after 4:45pm Friday and over the weekend will not be sent for delivery until Monday to arrive earliest Tuesday, (please allow an extra day for orders placed over a bank holiday weekend.) Our experience shows that over 98% of deliveries arrive the next working day. We do not deliver same day.
All orders are tracked, you will receive an email and a text message (if you have provided a mobile telephone number) once the delivery has been made.
We may deliver your order 1 working day early to ensure delivery for the occasion is made in time.
We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand to assist with any problems you might have. If you have
any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to you can email us.
We aim to respond to all email queries within 24 hours. Please allow an extra day for during busy periods-Christmas, Valentines & Mothers Day, we will respond as soon as possible.
TELEPHONE SERVICE -
We are currently operating reduced opening hours for our phone lines, the current opening hours are as follows
Monday to Friday - 9am to 5pm
TELEPHONE: 020 8124 9111
or +44 (0)20 8124 9111 if you're calling from outside the UK
We do accept orders by telephone
EMAIL US: We aim to respond to all email queries within 1 to 3 working days during this Covid19 period.
If you have already send us an email regarding the same issue, please may we kindly request not to resend, we will respond asap, your flowers will be delivered. Thank you.
EMAIL USING THE FORM BELOW.